Last updated: March 2026
Loubie Lou's Dog Grooming Parlour ("we", "us", or "our") is committed to protecting your privacy. This policy explains what personal data we collect, why we collect it, and your rights under UK data protection law (UK GDPR and the Data Protection Act 2018).
Our registered business address is: 444 Hollinwood Avenue, Manchester. You can contact us at 07494 755736.
1. What Information We Collect
Information you provide to us
- Account registration: your first and last name, email address, and optionally your phone number.
- Booking information: your dog's name, breed, size, date of birth, coat colour, and any medical or grooming notes you choose to share.
- Payment information: when deposit payments are processed (via Stripe), card details are handled entirely by Stripe and are never stored on our servers.
- Communications: messages, notes, or feedback you send to us.
- Reviews: star ratings and comments you submit via the website.
Information collected automatically
- Cookies: we use essential cookies to keep you logged in and remember your preferences. You can accept or decline non-essential cookies via our consent banner.
- Server logs: your IP address and pages visited may be recorded in server logs for security purposes. These are not shared with third parties.
2. How We Use Your Information
- To manage your account and process bookings.
- To send appointment confirmations, reminders, and updates via email and/or SMS (if you have provided a phone number).
- To contact you regarding changes to your booking or our services.
- If you have given marketing consent, to send you occasional offers, news, and tips — you can withdraw this at any time in your account settings.
- To improve our website and services using aggregated, anonymised analytics.
We do not sell, rent, or trade your personal information to any third parties for marketing purposes.
3. Legal Basis for Processing
- Contract performance: processing your booking and managing your account.
- Legitimate interests: fraud prevention, website security, and service improvement.
- Consent: marketing communications and non-essential cookies — you can withdraw consent at any time.
- Legal obligation: retaining records as required by law (e.g. financial records for HMRC).
4. How Long We Keep Your Data
- Account data: retained for as long as your account is active. If you delete your account, your personal details are anonymised immediately while booking records are retained for legal/accounting purposes.
- Financial records: kept for 7 years as required by HMRC.
- Marketing consent: removed when you withdraw consent.
5. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you.
- Rectify inaccurate or incomplete data — you can update your details in your account settings.
- Erase your data — use the "Delete My Account" option in account settings, or contact us directly.
- Restrict or object to processing of your data.
- Data portability — request a copy of your data in a structured format.
- Withdraw consent for marketing at any time, without affecting the lawfulness of prior processing.
To exercise any of these rights, contact us at 07494 755736. We will respond within 30 days. If you are unsatisfied with our response you have the right to lodge a complaint with the Information Commissioner's Office (ICO).
6. Cookies
We use the following types of cookies:
- Essential cookies: required for the website to function (login sessions, preferences). These cannot be disabled.
- Preference cookies: remember your choices such as cookie consent status.
We do not currently use advertising or third-party tracking cookies. You can manage your cookie preferences via the banner shown on your first visit.
7. Third Parties
- Stripe: payment processing. Your card details go directly to Stripe and are subject to Stripe's Privacy Policy.
- Email provider: appointment confirmation and reminder emails are sent via our configured email service.
- Twilio (optional): SMS reminders and notifications, subject to Twilio's Privacy Policy.
8. Security
We take reasonable technical and organisational measures to protect your data, including encrypted data storage, hashed passwords, and HTTPS connections. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Changes to This Policy
We may update this policy from time to time. The "last updated" date at the top will reflect any changes. Continued use of our website after changes constitutes acceptance of the updated policy.
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